1. How can I contact you?

You can reach us via email at support@aspireshops.com. Our customer support team is available to assist you with any inquiries or concerns you may have.

2. Where are your products shipped from?

Our products are sourced from various suppliers and are shipped from multiple locations, this allows us to offer a wide range of unique and innovative products at competitive prices. Shipping times may vary based on the origin of the product.

3. Can I get a refund on my products?

Yes, we offer a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. Please ensure that the item is in its original condition.

4. What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

5. Are there any items that cannot be returned?

Certain items are non-returnable, including perishable goods, custom products, and personal care items. If you have questions about a specific item, please contact us for clarification.

6. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund.

7. Can I exchange my item for a different one?

The fastest way to exchange an item is to return the original item and make a separate purchase for the new item once the return is accepted.

8. What if I am located in the European Union?

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. The item must be in its original condition, unworn or unused, with tags and in its original packaging.

9. Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping times and costs may vary based on the destination. Please check our shipping policy for more details.

10. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your shipment.